
Officer, Operational Excellence
The Federation of Canadian Municipalities (FCM) is the national voice of municipal governments, representing the interests of cities and communities with the federal government.
Position | Officer, Operational Excellence |
Department | FCM Programs - Green Municipal Fund (GMF) |
Classification | Level 4 |
Salary |
Our salaries generally range from $66,990 - $75,110, and are based on qualifications and experience |
Languages | English is required, French is an asset |
Term | Temporary Contract (October 31st 2025) |
Location | Hybrid (Ottawa) |
Why GMF is the place for you |
At GMF, we empower our people to create change where it has the most impact – municipalities. GMF is a $1.6 billion permanent endowment from the Government of Canada, managed at arm's length, making it nimble and available for higher-risk, higher-impact initiatives. A further $530M investment into GMF to support the National Adaptation Strategy was announced in November 2022. Our team is committed to helping local governments switch to sustainable practices faster. GMF is the cornerstone program of the Federation of Canadian Municipalities (FCM). Our unique mix of funding, resources, and training gives municipalities the tools they need to build resiliency — and create better lives for Canadians. Through GMF, municipalities have reduced carbon emissions; built better transportation assets; constructed efficient and resilient buildings; diverted waste from landfill; made previously unusable land available for development; and improved soil and water quality. |
You in this role |
Client Service Support (CSS)- Process and Peer Review, is a multi-disciplinary team within the Client Services, Funding and Investments (CSFI) unit that helps address the processes supporting GMF clients’ funding and lending needs. The team applies results-based decision frameworks and lean methodologies to lead continuous improvement on the client experience within the GMF funding offer to achieve operational excellence, while maintaining fund sustainability. The team is also responsible for the management of the peer review process, which is mandatory according to GMF’s funding agreements. Reporting to the CSS Manager, Process and Peer Review, the CSS Officer provides analysis and review of the Client Services, Funding and Investments processes in all phases of the funding life cycle. Central functions of this role include the identification and implementation of improvement initiatives targeting the funding and lending processes to create a more centralized, standardized and leaner processes, optimizing workflows in GMF’s customer relationship management (CRM) system, and drafting procedures for existing and new funding offers.We are looking for someone who “thinks in processes”, sees improvement potential and identifies and eliminates bottlenecks and inefficiencies. One of CSS’s end goals being to ensure a seamless experience for GMF funding recipients; the CSS officer will work on projects and processes to maintain and improve the overall Client Journey Framework. The future of work at FCM includes a commitment to being a more inclusive and anti-racist racist organization with a people centered approach. The incumbent embodies FCM’s commitment to being a healthy, diverse, inclusive, and anti-racist organization. The work at FCM includes FCM becoming an even more member-driven organization that balances the realization of its goals with a people-centered approach. The incumbent embodies FCM’s commitment to being a healthy, diverse, inclusive, and anti-racist organization. As a member of the team, the officer, works in a manner that embraces these values, the corporate culture and the passion for FCM’s mandate. |
What you’ll be doing |
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Your skills make us better |
You bring:
Education:
Experience:
Knowledge:
Competencies:
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Why working here rocks |
We prioritize work-life balance with our flexible model:
We don’t just talk about employee wellness, we live it:
We’re committed to fostering an organizational culture that embraces equity, diversity, inclusion and belonging, where individuals from diverse racial and ethnic identities, nationalities, social economic status, sexual orientation, gender identity/expression and physical and mental abilities can thrive and be fully engaged at their best level. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. |
How to apply
If this role speaks to you and the impact you want to make, we’d love to hear from you! Apply today.
The deadline to apply is June 24th, 2025, or until the position is filled.
The future of work here includes a hybrid work model; therefore, this role will be a combination of virtual and on-site work.
The future of work at FCM includes a hybrid work model; therefore, this role will be a combination of virtual and on-site work. The successful candidate is required live within 80kms of downtown Ottawa and be authorized to work in Canada.
For additional information on this posting, or for further information on FCM, access our website at www.fcm.ca. Learn more about the Green Municipal Fund at https://greenmunicipalfund.ca/