The Federation of Canadian Municipalities (FCM) is the national voice of local governments, representing their interests with the federal government. 

With over 2,000 members, including Canada’s largest cities, small urban areas, rural and remote communities, as well as 20 provincial and territorial municipal associations, FCM represents more than 90% of the country’s population. Through its advocacy, funding offers and diverse programs, FCM’s work has a direct impact on Canadians’ quality of life.

At FCM, we are committed to making the communities Canadians live in more prosperous, sustainable, and equitable. We aspire to be deeply respectful, collaborative, empowering and inclusive. All leaders in the organization embrace these values, the corporate culture and the passion for FCM’s mission.

Reporting to the Project Director, Adaptation in Action (Track 2), the Manager, Impacts and Performance – Adaptation in Action leads the monitoring, evaluation and learning function for Track 2 by strengthening results-based management; overseeing project-level impact verification and program-level performance measurement and reporting; and advancing data governance and continuous improvement.

In alignment with FCM’s values, the role manages a small team delivering impact and performance activities; supports governance and planning/reporting cycles; and builds effective relationships with federal partners, FCM/GMF governance bodies, and municipal and sector stakeholders.

Impact and Performance Monitoring and Measurement:

• Develop, implement and continuously improve Results-Based Management (RBM) systems and processes for Adaptation in Action, and oversee how RBM is applied across the LLCA program.
• Maintain impact monitoring and evaluation frameworks for funding and capacity-building offers (e.g., theories of change, logic models, indicators, and risk/performance frameworks) to enable meaningful data collection and reporting.
• With the Managers, Funding and Capacity Development, implement tools and processes to streamline recipient reporting and data collection, including data privacy/protection and respect for Indigenous rights and knowledge.
• Partner with peers to design and deliver impact research aligned with LLCA’s Strategic Plan (e.g., how plans and studies convert to capital projects; long-term performance of structural/capital and non-structural projects; scaling via replication; and LLCA’s brand as a municipal resilience thought leader).
• Oversee LLCA data governance and contribute to organizational data systems, ensuring integrity, accessibility, and alignment with GMF impact and performance objectives.
• Develop and implement a monitoring and evaluation approach for LLCA’s Reconciliation commitments.
• Work in a matrixed environment to align Adaptation in Action measurement and reporting with GMF systems, and contribute to the GMF Impact, Research and Performance team to ensure complementarity across programs.
• Guide internal teams and funded recipients on how Adaptation in Action measures, verifies and reports results for projects and capacity-building initiatives.
• Adapt GMF approaches and, as needed, develop fit-for-purpose measurement and verification methods, indicators and tools to support due diligence, risk management and project success.
• Implement quality assurance/quality control processes to reduce risk and ensure accurate evaluation and reporting.
• Manage the midterm (Year 4) evaluation of LLCA with a contracted consultant.
• Contribute to external and GMF audits and evaluations requiring LLCA input.
• Promote a high-performing, data-informed culture by leading learning, training and change-management initiatives that strengthen performance and continuous improvement.
• Manage performance measures and dashboards to baseline and track internal service delivery and operational effectiveness within the Adaptation in Action team.
• Conduct ongoing client and stakeholder discovery to refine service value propositions, define service standards and identify improvements.
• Manage team workflow and resources to meet planned commitments and timelines.

Governance and Reporting:

• Build and maintain strategic relationships with LLCA governance bodies, including GMF Council, FCM’s Board and the LLCA Advisory Tables.
• Manage agenda-setting and preparation of the Adaptation in Action team’s contributions to LLCA governance bodies, and coordinate with other managers to develop required content.
• Lead quarterly and annual planning and performance reporting for Adaptation in Action, aligned with strategic priorities, the RBM framework and obligations under the GMF Funding Agreement.

Provide day-to-day leadership for a small team, including:

• Provide work direction and planning, coaching, and performance management (including recruiting and onboarding).
• Oversee individual and team work planning, budgeting and resourcing.
• Build a high-performing, inclusive culture and manage team dynamics.
• Support ongoing learning and professional development.
• Promote engagement, health and wellness.
• Provide day-to-day leadership for a small team, including work direction and planning, coaching, and performance management (including recruiting and onboarding).
• Oversee individual and team work-planning, budgeting and resourcing, and delegate responsibilities while monitoring progress and results. 

• Master’s degree or advanced education in a relevant area, such as engineering, environmental science, business administration, or equivalent certification or experience.
• Significant experience in one or more of the following areas: (1) measurement and verification, (2) impact evaluation, and (3) performance measurement, preferentially in a grant-funding context specific to climate or environment.
• Significant knowledge of, and experience with, service operations management tools and processes (e.g., Lean, Six Sigma, Agile, Total Quality Management). 
• Relevant experience leading and coaching a highly collaborative, dynamic team in an outcomes-focused, client service environment. 
• Excellent client service orientation with strong interpersonal, negotiation and conflict resolution skills. 
• A minimum of 10 years of progressive professional experience in environmental programming or program performance management, including a minimum of three years in a staff management role. 
• Strong verbal and written communication skills.